Refund policy

Return & Refund Policy

We want you to be happy with your purchase. At the same time, due to the nature of our products and international fulfillment, all return and refund requests are subject to the conditions below.

Returns

You may request a return within 14 days of confirmed delivery.

To be eligible for a return, the item must be unused, unassembled where applicable, and in the same condition in which it was received, with all original packaging, accessories, parts, manuals, and included items.

Products that show signs of use, pet contact, washing, damage caused after delivery, improper assembly, modification, misuse, or missing parts caused by the customer are not eligible for return.

Please do not send any item back without contacting us first. Returns sent without prior authorization may not be accepted or refunded.

To request a return, please contact us with your order number, reason for return, and clear photos or videos showing the condition of the product.

Change-of-Mind Returns

If you ordered the wrong item, changed your mind, no longer want the product, or the product does not meet a personal preference, you may request a return if it meets our return eligibility requirements.

For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged before reaching the designated return location.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, missing essential components, or materially different from what you ordered, contact us as soon as reasonably possible after delivery.

Please provide your order number together with clear photos and/or video showing the issue, the product, packaging, and shipping label where applicable. We may request additional information reasonably necessary to verify the issue.

Once verified, depending on the circumstances, we may offer an appropriate resolution such as replacement parts, a replacement product, or a refund.

Damage caused by misuse, improper installation or assembly, accidental damage, modification, normal wear and tear, or failure to follow product instructions is not considered a manufacturing defect.

Minor Variations

Minor differences in color, texture, finish, dimensions, packaging, or appearance may occur due to manufacturing batches, lighting, screen settings, photography, or product updates.

Minor variations that do not materially affect the normal function of the product are not considered defects.

Minor cosmetic damage to external shipping packaging alone does not qualify for a refund where the product itself remains undamaged and functional.

Order Cancellations

We process orders as quickly as possible.

Cancellation requests must be submitted before the order has entered processing or fulfillment. Once an order has been processed, packed, transferred to our fulfillment partner, or shipped, we cannot guarantee that it can be cancelled.

If cancellation is no longer possible, the applicable return policy will apply after delivery.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, failed to collect the package, refused delivery without authorization, or otherwise caused the shipment to be returned, any refund or reshipment will be assessed after the shipment status and circumstances have been verified.

Additional shipping costs caused by an incorrect address, re-delivery, or reshipment may be the customer’s responsibility.

Please contact us immediately if you notice an address error. We cannot guarantee address changes after fulfillment has begun.

Delivered but Not Received
If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the local carrier where appropriate.

Please then contact us so we can assist with reviewing the shipment.

A carrier’s “delivered” scan does not automatically determine the outcome of a claim. Each case will be reviewed using the available tracking information and other relevant evidence.

Shipping Delays

Estimated delivery dates are estimates rather than guarantees unless expressly stated otherwise.

Delays caused by carriers, customs, weather, peak seasons, transportation disruptions, or circumstances outside our reasonable control may occur.

A shipping delay alone does not automatically qualify an order for a refund while the shipment remains in transit. If a shipment appears lost or materially delayed, please contact us and we will review the available tracking information and work toward an appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method. Processing time after issuance depends on your bank or payment provider.

Original shipping fees are non-refundable for change-of-mind returns. Return shipping costs are also non-refundable unless the return results from our error or an eligible product issue.

We reserve the right to deny or reduce a refund where a returned product does not meet the eligibility requirements described in this policy, subject to applicable law.

Refund Abuse and Fraud

We reserve the right to investigate refund or replacement requests where there are reasonable indications of fraud, abuse, altered evidence, repeated suspicious claims, or other misuse of this policy.

This does not limit any rights customers may have under applicable consumer protection law.

Final Sale Items

Items clearly marked as “Final Sale” at the time of purchase are not eligible for change-of-mind returns, except where required by applicable law or where the item arrives materially defective, damaged, or incorrect.

Contact Us

For any return, refund, replacement, or order issue, please contact us through the contact information provided on our website and include your order number.

Do not return products to the address shown on the shipping package unless we specifically instruct you to do so. The return location may differ from the original fulfillment address.