Shipping policy
Shipping Policy
Thank you for shopping with us. Please review our shipping policy carefully before placing your order.
ORDER PROCESSING & PRODUCTION
Some of our products may be fulfilled based on current production schedules and order volume.
Orders are processed in the order they are received. During periods of high demand, newly launched products may require additional production or fulfillment time before they are ready for shipment.
The estimated processing or dispatch timeframe shown on the product page is an estimate and may change depending on production capacity, order volume, quality inspection, and fulfillment availability.
Once an order has entered production, processing, packing, or fulfillment, we cannot guarantee that cancellation or order changes will still be possible.
PRE-ORDER & HIGH-DEMAND PRODUCTS
Certain newly launched or high-demand products may be offered on a pre-order or production-queue basis.
When applicable, this will be indicated on the product page together with the estimated dispatch timeframe available to us at that time.
By purchasing a product clearly identified as a pre-order, you acknowledge that the item may not be immediately available for shipment and agree to the estimated processing timeframe disclosed before purchase.
Production schedules may occasionally change due to manufacturing capacity, quality-control requirements, material availability, or unexpectedly high demand.
If there is a material change to the expected fulfillment timeframe, we will provide any notice or options required under applicable law.
SHIPPING TIME
Once your order has completed processing and has been dispatched, estimated delivery to the United States is generally:
6–15 business days.
Please note that this shipping estimate begins after the order has been dispatched, not necessarily from the date the order was placed.
Shipping times are estimates and are not guaranteed.
TRACKING INFORMATION
Tracking information will be provided once your order has been dispatched and tracking becomes available.
Please allow time for the tracking system to update.
For international shipments, tracking may temporarily show limited or no new updates while the package is moving between fulfillment centers, international transportation partners, customs, or local carriers.
A temporary lack of tracking updates does not necessarily mean that the shipment has been lost.
SHIPPING DELAYS
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, transportation or flight availability, severe weather, holidays, peak seasons, and other logistics disruptions.
Such delays do not automatically qualify an order for cancellation or refund while the shipment remains in transit.
If your shipment appears materially delayed, please contact us and we will review the available tracking information.
HIGH ORDER VOLUME
Our products may occasionally experience unexpectedly high demand.
During these periods, orders may require additional processing or production time before dispatch.
Orders are generally fulfilled according to production and fulfillment availability.
We will make reasonable efforts to fulfill orders as quickly as possible while maintaining appropriate product quality standards.
ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us immediately if you notice an error.
Once an order has entered processing or fulfillment, we cannot guarantee that the shipping address can still be changed.
If a shipment is returned or requires reshipment because of an incorrect or incomplete address supplied by the customer, additional shipping costs may be the customer’s responsibility where permitted by applicable law.
FAILED OR REFUSED DELIVERY
If a package is returned because it was refused without prior authorization, left unclaimed, or could not be delivered due to circumstances attributable to the customer, we will review the shipment before determining the appropriate resolution.
Additional shipping costs associated with reshipment may be the customer’s responsibility.
DELIVERED BUT NOT RECEIVED
If tracking shows that your order has been delivered but you cannot locate the package, please first check the delivery area, household members, neighbors, and contact the local carrier where appropriate.
After completing these steps, contact us with your order number and we will review the available tracking information.
Claims are reviewed individually based on the available shipping information and evidence.
LOST OR DAMAGED PACKAGES
If your package appears to have been lost in transit or arrives materially damaged, please contact us as soon as reasonably possible.
We may request photos or videos of the product, shipping packaging, shipping label, and other information reasonably necessary to investigate the issue.
Please retain all original packaging while your claim is being reviewed.
Eligible cases will be handled according to our Return & Refund Policy and applicable law.
MULTIPLE SHIPMENTS
Items within the same order may occasionally be fulfilled separately.
If this occurs, you may receive multiple packages and tracking numbers, and the packages may arrive on different dates.
CONTACT US
If you have questions about your order or shipment, please contact us using the contact information provided on our website and include your order number.